Privacy Policy

1. Information We Collect

• Identity and contact details: name, email address, phone number, and country.
• Verification (KYC) data: date of birth, residential address, government-issued identity documents, and, where provided, a photograph of you holding your ID.
• Financial and transaction data: membership and investment amounts, cryptocurrency transaction hashes, wallet addresses used, and posted returns.
• Usage data: log-in activity, device and browser information, and interactions with the platform.

2. How We Use Your Information

• To verify your identity and meet our legal and regulatory obligations (including anti-money-laundering requirements).
• To open and operate your account, process payments, and record investments and returns.
• To communicate with you, including through your dedicated account manager and our messaging tools.
• To detect, prevent, and investigate fraud, misuse, and security incidents.

3. Legal Basis

We process your information to perform our contract with you, to comply with legal obligations, and on the basis of our legitimate interests in operating the Services securely. Where required, we rely on your consent, which you may withdraw at any time.

4. How We Store and Protect Your Data

Your data is stored using industry-standard managed infrastructure. Identity documents are held in a private, access-controlled store and are accessible only to authorized personnel for verification purposes. We apply access controls, encryption in transit, and row-level security to limit who can see your data.

5. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us operate the platform (such as our infrastructure, email, and identity-verification partners), and with regulators, law-enforcement, or other authorities where legally required.

6. Data Retention

We retain your information for as long as your account is active and thereafter for the period required to meet legal, regulatory, and anti-money-laundering record-keeping obligations. When retention is no longer required, we delete or anonymize your data.

7. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.

8. International Transfers

Because our infrastructure and partners may operate in different countries, your information may be processed outside your country of residence. Where this happens, we take steps to ensure your data remains protected in line with this Policy.

9. Contact

For any privacy question or to exercise your rights, contact us at support@gainguardcapital.com.